I added users to the mail list, but they are not receiving any messages.
There are a couple things that could be causing messages to not be sent:
- Make sure phone number and email address are correct.
- If you are using a the Google Sheet you will need to ensure the Auto Send Google Sheet toggle is turned on or if you would like to send messages immediately you can press Send Request Now button on Mail List page.
- Auto Send Google Sheet process runs every hour on the hour between the hours of 9am-7pm PST.
- If you are uploading a CSV you should first ensure the file is formatted correctly, click here to download a sample file. After loading your properly formatted CSV you will need to press Send Request Now button on Mail List page.
Don’t hesitate to reach us on chat (from home page, www.ratemybusiness.com) if you are still having issues.